FAQ
What do we sell?
Unmatched quality of fresh and raw sea products from around the world with acceptable, and above, sustainability ratings. We ship fresh fish overnight to your doorstep.
Our sea products are sold in bulk. If you order 3 pounds of Yellowfin tuna and 2 pounds of King salmon, then you will receive one, three-pound piece off a Yellowfin tuna loin and one, two-pound cut off a King salmon fillet. It is your job to do the final portioning because your creation depends on it.
Why order from Honolulu Catch?
We are passionate about quality, and hence sustainability, and we excel at sourcing the highest quality fish from the premier fisheries worldwide. At Honolulu Catch, we select the highest-grade fish to custom-cut for your order and our standards of quality are extremely high. We only put “perfect” sea products in the air for next day travel.
Where do we ship?
We ship anywhere within the continental United States, and we do not ship to PO Boxes.
We ship to both residences and businesses.
How do we ship?
We ship overnight/next day with UPS and FedEx and with a Signature Release (package will be left at doorstep).
All items are intended to arrive in one day, but weather or mechanical issues will sometimes delay shippers. Please allow for one extra day when choosing a ship date. We pack our orders to stay cold for 48 hours. Your seafood is guaranteed to arrive fresh.
We ship our products in insulated containers with gel packs and cardboard outers. All packages are shipped with enough gel packs to keep the product cold for 48 hours.
What if my order gets lost or delayed?
If your product is delayed for more than one day, we will refund your original payment method immediately.
What if the package is damaged in transit and the product is not cold?
Immediate refund.
When do I order?
Order anytime and choose your delivery date as long as it falls within a Tuesday – Saturday.
Orders are shipped Monday - Friday for next day delivery. Therefore, orders are delivered to your doorstep Tuesday - Saturday.
When is the cut-off time for a next day delivery?
Order online before 10a Pacific Time to guarantee a next day delivery.
Do I need to be present to receive the package?
Residential – No. The package will be left at your doorstep.
Businesses – Yes. Drivers will not always leave the package and deliveries can happen sometimes, but rarely, as late as 10pm.
Is our fish and seafood sustainable?
We follow the Monterey Bay Aquarium Seafood Watch program and only sell sea products with a good alternative, best choice, or certified rating attached to them and their respective fishing locations and methods.